Spingo Platform Terms and Conditions of Use

These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("User" or "Member") and spingo ("Company", "we", or "Platform"). By accessing, registering for, or using any part of the spingo platform at spingo.vin, you acknowledge that you have read, understood, and agreed to be bound by all terms stated in this document, as well as all related policies including our Privacy Policy and Responsible Gaming Policy.

If you disagree with any part of these terms, you are not permitted to use the spingo platform. Continued use of the platform after any updated terms are published will be considered acceptance of those updated terms.

Spingo reserves the right to modify, add, or remove any part of these terms at any time without prior notice. It is your responsibility to review this page periodically to ensure you remain compliant with the latest version of the terms.

To register a spingo account, you must meet all of the following eligibility requirements at the time of registration and throughout your membership:

• At least 18 years old on the registration date.
• Not a citizen or resident of any country that explicitly prohibits online betting activities.
• Have never had a spingo account previously closed or suspended for a terms violation.
• Register under your own name with accurate, truthful, and up-to-date personal information.
• Only holding one active account on the spingo platform at any given time.

Spingo reserves the right to request identity verification (KYC) at any time. Accepted documents include the National Identity Card (MyKad), a valid international passport, and other supporting documents as required. Failure to provide the requested documents within the stipulated timeframe may result in a temporary account suspension until verification is complete.

You are solely responsible for maintaining the confidentiality of your spingo account login credentials. This includes your username, password, two-factor authentication (2FA) codes, and any other security information associated with your account.

Spingo recommends the following steps to protect your account:

• Use a strong password — at least 8 characters combining uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) in your account security settings.
• Do not save your login credentials on shared devices or public computers.
• Log out of your account after each session, especially on shared devices.
• Immediately report to the spingo support team if you suspect unauthorized access to your account.

All activity occurring in your account is considered to have been carried out by you, unless you have reported a security breach in writing to spingo. spingo is not liable for any losses arising from a user's negligence in protecting their account information.

Spingo supports a variety of payment methods for the convenience of Malaysian members. All financial transactions are subject to the following policy:

Spingo only processes withdrawals to the same or related payment method used for the deposit. This is part of the strict anti-money laundering measures we enforce.

Spingo reserves the right to suspend or delay withdrawal processing for security review, compliance, or identity verification purposes. In such cases, our team will contact you within 24 business hours with further clarification.

All bonuses and promotions offered by spingo are subject to their respective specific terms stated on the Promotions page. However, the following general conditions apply to all bonus types on the spingo platform:

• Each member is only eligible to claim each bonus type once, unless otherwise stated.
• Rollover requirements must be fully met before any withdrawal from a bonus balance is permitted.
• Bonuses are non-transferable to other users and cannot be directly exchanged for cash.
• Spingo reserves the right to withdraw or cancel any bonus if there is evidence of abuse or attempts to manipulate the bonus system.
• Bets placed using hedging or arbitrage methods to meet rollover requirements are not considered valid.

Spingo reserves the right to modify, suspend, or terminate any promotion at any time. Such changes will be published on the Promotions page and do not entitle any member to claim compensation for a terminated promotion.

Spingo's Sports Betting section offers thousands of markets across hundreds of leagues and sports from around the world. The following general rules apply to all sports bets placed on our platform:

• All bets are considered final once confirmed by the system. No cancellations are permitted after a bet is confirmed, except under circumstances specifically stated in the relevant sports rules.
• If a match is postponed and does not resume within 24 hours of the scheduled time, all bets related to that match will be voided and funds returned to the account balance.
• The odds displayed at the time a bet is placed are the odds used to calculate wins — except for bets of the "SP" (Starting Price) type.
• Spingo reserves the right to void any bet placed based on odds that are clearly the result of a technical error or misquotation ("palpable error").
• Maximum betting limits vary by market and sport. spingo reserves the right to set or adjust betting limits without prior notice.

The Cash Out feature is available for selected betting markets and allows you to settle a bet before the match ends based on the current value calculated by the system. The cash out value may fluctuate at any time, and it is your final decision to accept or decline the offered value.

All casino games, slots, and live dealer games available on spingo are provided by licensed software providers using independently certified random number generators (RNG) to ensure fair play.

The following applies to all casino games on the spingo platform:

• The return-to-player (RTP) percentage for each slot game is listed in the respective game information.
• Spingo is not liable for any technical interruptions, internet disconnections, or device failures during active gameplay. Bet funds affected by technical failures on our end will be refunded once verified.
• Any attempt to exploit technical vulnerabilities in games or use third-party automation software is strictly prohibited.
• Progressive jackpots are calculated independently by the game provider's system, and spingo has no control over the timing or value of jackpots awarded.

Spingo reserves the right to suspend, restrict, or terminate any user's account without prior notice should any of the following situations occur:

• Violation of any section of these Terms and Conditions.
• Registering or maintaining multiple accounts.
• Confirmation that the user is under 18 years of age.
• Attempted fraud, money laundering, or other illegal activities.
• Use of unauthorised third-party software or automated bots.
• Failure to complete KYC verification within the stipulated timeframe.

You may also request account closure at any time via your account settings or by contacting our support team. Prior to closure, all active bonus rollover requirements will be cancelled and any withdrawable balance (after deducting bonuses that have not met rollover conditions) will be returned to you.

For responsible gaming purposes, you may also opt for a temporary or permanent self-exclusion via the Responsible Gaming ours.

Spingo provides the betting platform on an "as is" and "as available" basis. To the extent permitted by applicable law, spingo hereby disclaims all warranties, express or implied, regarding our platform and services.

Spingo is not liable for:

• Any financial losses incurred through the use of the platform, including betting losses.
• Service disruptions caused by system maintenance, technical upgrades, or factors beyond our control.
• Losses arising from inability to access the platform due to the user's internet connection.
• Match or game outcomes that do not satisfy the user.

Spingo reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon publication on this page. The "Updated" date at the top of this page will be revised to reflect the date of the latest amendment.

We will make reasonable efforts to notify members of significant changes via in-platform notifications or email. However, it remains your responsibility to check this page periodically.

Any dispute arising from or related to these Terms and Conditions or the use of the spingo platform shall first be resolved through negotiation. If negotiation is unsuccessful, the dispute will be referred to arbitration in accordance with the rules set by spingo.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be removed without affecting the validity and enforceability of the remaining provisions.

For any enquiries regarding these Terms and Conditions, please contact our support team via Live Chat on the platform or by email as shown at the bottom of this page.