Your privacy is more than a legal obligation to us — it is a commitment we uphold firmly. Find out exactly how spingo handles, protects, and respects every piece of information you entrust to us.
The spingo Privacy Policy is built on six core principles that ensure your personal data is always handled in the safest, most transparent and responsible manner.
All your personal and financial information is encrypted using 256-bit SSL protocols — the same encryption technology used by leading banking institutions. Stored data is further protected with additional encryption at the database level.
Spingo has never and will never sell, rent, or commercialise your personal data to any third party for marketing or any other purposes. Your data is used solely for the purposes to which you have given explicit consent.
You have the right to access, amend, download or delete your personal data stored in the spingo system at any time. Such requests will be processed within 14 working days at no charge.
Spingo fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). All our data collection, processing, and storage procedures are designed to meet the applicable data protection legal requirements in Malaysia.
Spingo retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Once the retention period has lapsed, data will be securely deleted using irreversible methods.
In the event of any security incident affecting your personal data, spingo is committed to notifying you within 72 hours of the incident being identified, in line with international data protection best practices.
This Privacy Policy ("Policy") explains how spingo ("we", "Platform" or "Company") collects, uses, discloses and protects your personal information when you use our online betting platform at spingo.vin, including the website, mobile app and all related services.
This Policy applies to all registered users as well as visitors browsing our website. By continuing to use the spingo platform, you acknowledge that you have read and understood this Privacy Policy and agree to the way we handle your personal information as described herein.
Spingo takes our responsibilities under Malaysia's Personal Data Protection Act 2010 (PDPA) seriously. We appoint a data protection officer responsible for ensuring all internal procedures comply with applicable legal requirements at all times.
Spingo collects various categories of personal data depending on how you interact with our platform. The following are the data categories we collect along with their primary collection purposes:
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full name, IC / passport number, date of birth, gender | Identity verification (KYC), legal compliance |
| Contact Data | Email address, phone number, residential address | Account communications, customer support |
| Financial Data | Bank account details, e-wallets, transaction records | Deposit & withdrawal processing, fraud prevention |
| Technical Data | IP address, device type, web browser, operating system | Account security, platform improvements |
| Usage Data | Betting records, games played, session duration | Responsible gaming, experience personalisation |
| Communication Data | Support chat records, emails, feedback | Complaint resolution, service improvement |
We collect this data through several channels: account registration forms, KYC verification processes, direct platform usage, communications with our support team, and automatically via cookies and server log technologies.
Spingo uses collected personal data solely for lawful and clearly stated purposes. The following are the primary purposes for which your data is used:
Spingo will not use your personal data for purposes beyond those stated above without first obtaining additional consent from you.
Spingo does not sell or rent your personal data to any third party. However, there are limited situations where we need to share certain information with the following parties:
Spingo continuously invests in security infrastructure to ensure your personal data remains protected at all times. The technical and organisational security measures we implement include:
While we take all reasonable measures, no system can be guaranteed 100% secure. You also play an important role in protecting your account — make sure your password is strong, unique, and never shared with anyone.
Spingo uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
As a spingo user, you have the following rights regarding your personal data stored in our systems:
You may request a copy of the personal data we hold about you, which will be provided within 14 working days.
You may request the correction of any inaccurate or incomplete personal data at any time.
You may request the deletion of your personal data, subject to applicable legal retention obligations.
You have the right to object to the processing of your personal data for specific purposes, including direct marketing.
You may request your personal data in a machine-readable format for transfer to another platform.
You may request that we restrict the processing of your data under certain circumstances provided for by law.
To exercise any of the rights above, contact our data protection team via Live Chat within the platform or by email at the address listed at the bottom of this page. All requests will be processed within 14 business days. In complex cases, this period may be extended to up to 30 days, with prior notice to you.
The spingo platform is an online betting service exclusively intended for individuals aged 18 and above. We do not knowingly collect or store any personal data from children under the age of 18.
We conduct age verification during the registration and KYC process. Any attempt to register using a false identity or another person's documents is a serious violation of our Terms and Conditions and may be reported to the relevant authorities.
Spingo reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or platform improvements. Whenever an amendment is made, the "Updated" date at the top of this page will be revised to reflect the date of the latest amendment.
For significant changes, we will notify you directly via in-platform notifications or your registered email at least 7 days before the changes take effect. Continued use of the spingo platform after the effective date of any amendment constitutes acceptance of the updated policy.
We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal data, we encourage you to contact us through the following channels:
Our data protection team will endeavour to respond to all enquiries within 3 business days. For formal requests regarding your personal data rights, please clearly state the type of request and include valid proof of identity to expedite the verification process.